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Vehicle Storage – Terms & Conditions

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These Terms & Conditions apply to all vehicle storage services provided by Lusso Concierge (Group) Ltd (“we/us”) to the client (“you”).

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These Terms & Conditions apply to vehicle storage provided by us at any Lusso Concierge facility or location (including any additional buildings on the same site and any temporary or alternative storage location we may use for operational, safety, or security reasons).

 

Agreement to these terms / contract formation: A binding contract is formed when you (or someone authorised by you) request storage, book storage, and/or deliver the vehicle to us for storage (including where we collect the vehicle at your request). By doing so, you confirm you accept these Terms & Conditions and agree to pay all storage fees and any other charges due in accordance with them.

 

Where we also provide you with a Vehicle Storage Agreement, it is intended to sit alongside these Terms & Conditions. If there is any inconsistency, the document we expressly agree with you in writing will take priority.

 

1) Storage service

  • We provide secure indoor vehicle storage at one of our facilities.

  • We may move vehicles within our facilities or between buildings on the same site where required for operational, safety, security, access, maintenance, or insurance reasons.

 

2) Access & vehicle release

  • Storage is appointment-only and access is provided by prior arrangement.

  • We require at least 48 hours’ notice for vehicle release/collection unless otherwise agreed.

  • Vehicles will not be released if any invoices are overdue or if we reasonably require cleared funds to be received first.

 

3) Authorised persons / identity checks

  • Only the registered keeper/owner (or a person you authorise in writing) may request access, collection, or release of the vehicle.

  • For security, we may require reasonable verification of identity and authority before granting access or releasing a vehicle.

 

4) Payments, invoicing & price changes

  • All prices are exclusive of VAT unless stated otherwise.

  • Storage fees are billed in advance.

  • Payment structure (unless agreed otherwise in writing):

  • Storage is paid 12 weeks upfront, then monthly in advance thereafter.

  • We may change prices by giving at least one month’s notice (which may be provided by email/WhatsApp and/or invoice).

 

5) Cancellation / ending storage

  • You may cancel storage at any time.

  • If you cancel, you remain responsible for all fees due up to the date the vehicle is collected/released and removed from our facility.

  • Where you have paid in advance, we will charge only for storage actually provided up to the release date and will refund any genuine overpayment, unless we have agreed a fixed non-refundable period with you in writing.

 

6) Vehicle condition on arrival

  • Vehicles should arrive roadworthy and safe to store unless we have agreed otherwise in writing.

  • We may record vehicle condition at check-in (photos/video/inspection notes), including mileage, fuel level and visible damage.

  • Vehicles should arrive with at least ¼ tank of fuel unless otherwise agreed.

 

7) Battery, maintenance & movement

  • If your package includes a trickle charger, we will connect it when practical. You are responsible for ensuring any charger/connection method is suitable for the vehicle.

  • If included in your package and safe to do so, we may start/run the vehicle periodically.

  • We may move the vehicle within the facility for operational reasons (e.g., access, cleaning, safety, maintenance, security).

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8) Insurance (included cover, additional cover, and your responsibilities)

Included cover: Unless agreed otherwise in writing, we include insurance cover for stored vehicles up to a value of £100,000 per vehicle.

 

Your own insurance: We strongly recommend you keep your own comprehensive insurance policy live while your vehicle is in storage. This is not required for vehicles valued at £100,000 or less where our included cover applies, but it may provide additional protection and benefits.

 

Vehicles over £100,000 (important):

  • We are able to insure vehicles of any value, however vehicles valued over £100,000 are not automatically covered above £100,000 unless you have requested additional cover from us and paid the applicable premium.

  • If your vehicle is valued over £100,000 and you do not request additional cover from us (and pay the additional premium), we will assume you are self-insuring for any value above £100,000 and the vehicle will only be covered under our policy up to £100,000 (or not at all above that level, depending on the insurer’s terms).

 

Additional cover premium (vehicles over £100,000):

  • Additional insurance cover above £100,000 is charged at £2 per £1,000 of the vehicle’s value, plus VAT, per annum, billed monthly in advance.

  • Example: A vehicle valued at £200,000 would be charged at £2 × 200 = £400 + VAT per annum, billed monthly (unless agreed otherwise in writing).

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Valuation and disclosure:

  • You must tell us the vehicle’s value in writing before storage begins (or as soon as practicable if the value changes).

  • We may request evidence of value (for example: purchase invoice, valuation, or agreed value policy documentation).

  • If you understate the value or fail to notify us that the vehicle exceeds £100,000, this may affect the availability of cover and/or any claim.

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Claims: Any insurance claim is subject to the insurer’s terms, conditions, exclusions and claims process. We may require you to cooperate with reasonable requests for information and documentation.

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9) Liability (general)

  • Unless required by law, we are not liable for indirect or consequential losses (e.g., loss of use, loss of profit, loss of enjoyment).

  • We are not responsible for deterioration due to the vehicle’s age/condition, manufacturer defects, pre-existing faults, or normal wear and tear.

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10) Prohibited items & hazardous materials

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  • You must not store illegal items, hazardous materials, weapons, or flammables in the vehicle.

  • If we reasonably suspect prohibited items are present, we may refuse storage and/or notify relevant authorities.

 

11) Client responsibilities (including emergency contact)

 

You agree to:

  • Provide accurate contact details and keep them up to date.

  • Provide an emergency contact (name, relationship, phone number and email) who we may contact if we cannot reach you, or if urgent decisions are required relating to the vehicle (e.g., security incident, insurance query, access verification). You confirm you have their permission for us to store and use their details for this purpose.

  • Tell us about any known issues or special requirements (e.g., leaks, electrical faults, immobilisers/trackers, low ground clearance, battery isolation, non-standard starting procedure).

  • Ensure the vehicle is safe and suitable to store.

 

12) Security & confidentiality

For security reasons, our storage location and access procedures are confidential. You agree not to share access details without our permission.

 

13) Additional services

Additional services (detailing, PPF, transport, servicing coordination, collection/delivery, etc.) are charged separately and quoted in advance where possible. Authorisation by email/WhatsApp is sufficient.

 

14) Late payment

  • If any payment becomes overdue, we may apply late fees and/or administrative charges.

  • We may suspend access and/or refuse vehicle release until the account is brought up to date.

  • We may charge interest on overdue sums at 2.5% per annum above the Bank of England base rate, accruing daily from the due date until paid in full.

 

15) Lien, retention & non-payment

  • If any sums are outstanding, we may retain possession of the vehicle and refuse release until all amounts due are paid in cleared funds.

  • We may hold a lien over the vehicle for unpaid storage fees, additional services, late fees, and reasonable recovery costs.

  • Recovery costs include reasonable costs we incur in chasing overdue sums, including administrative time, correspondence, tracing, debt recovery agent fees, and legal costs where recoverable.

  • If an account remains overdue for more than 90 days, we reserve the right to take further steps to recover the debt (including instructing debt recovery and/or taking legal action). Any reasonable costs incurred may be added to the balance due.

 

16) Death or incapacity of the client

  • If we are notified that the client/vehicle owner has died or lacks capacity, storage fees will continue to accrue unless agreed otherwise in writing.

  • We may only release the vehicle to a person who provides appropriate authority (for example, executor/administrator documentation or other written legal authority) and once any outstanding sums are settled (or an agreed payment plan is in place).

 

17) Force majeure

We are not liable for delays or failures caused by events outside our reasonable control (e.g., fire, flood, extreme weather, power failure, pandemic, government action).

 

18) Governing law

These terms are governed by the laws of England & Wales and disputes are subject to the courts of England & Wales.

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