Vehicle Storage – Terms & Conditions (Summary)

 

Last updated: 01 April 2026

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These terms apply to all vehicle storage services provided by Lusso Concierge (Group) Ltd (“we/us”) to the client (“you”). This is a summary for convenience. Full terms are contained in our Vehicle Storage Agreement, which you will receive before your vehicle is stored.

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1) Storage service

• We provide secure indoor vehicle storage at one of our facilities.

• We may move vehicles within our facilities or between buildings on the same site where required for operational, safety, or security reasons.

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2) Access & vehicle release

• Storage is appointment-only and access is provided by prior arrangement.

• We require at least 48 hours’ notice for vehicle release/collection (unless otherwise agreed).

• Vehicles will not be released if any invoices are overdue.

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3) Authorised persons

• Only the registered keeper/owner (or a person you authorise in writing) may request access, collection, or release of the vehicle.

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4) Payments, invoicing & price changes

• Storage fees are billed in advance (weekly/monthly as agreed).

• All prices are exclusive of VAT unless stated otherwise.

• We may change prices by giving at least one month’s notice.

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5) Minimum term & cancellation

• Minimum storage term: [e.g., 1 month / 3 months] depending on package.

• After the minimum term, you may cancel by giving 30 days notice (or as agreed in writing).

• If you have prepaid a fixed period, unused time will be non-refundable unless we agree otherwise in writing.

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6) Vehicle condition on arrival

• Vehicles should arrive roadworthy and safe to store.

• We may record vehicle condition (photos/video/inspection notes) at check-in.

• Vehicles should arrive with at least ¼ tank of fuel unless otherwise agreed.

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7) Battery, maintenance & movement

• If your package includes a trickle charger, we will connect it when practical.

• We may start/run the vehicle periodically if included in your package and safe to do so.

• We may move the vehicle within the facility for operational reasons (e.g., access, cleaning, safety, maintenance).

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8) Insurance & liability 

• Our storage package may include insurance up to a stated limit per vehicle — details will be confirmed in your agreement/invoice.

• If your vehicle value exceeds the included limit, you must notify us in writing and arrange additional cover (either through us where available, or via your own insurer).

• Unless required by law, we are not liable for indirect or consequential losses (e.g., loss of use, loss of profit, loss of enjoyment).

• We are not responsible for deterioration due to the vehicle’s age/condition, manufacturer defects, pre-existing faults, or normal wear and tear.

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9) Prohibited items & hazardous materials

• You must not store illegal items, hazardous materials, weapons, or flammables in the vehicle.

• If we reasonably suspect prohibited items are present, we may refuse storage and/or notify relevant authorities.

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10) Client responsibilities (incl. emergency contact)

You agree to:

• Provide accurate contact details and keep them up to date.

• Provide an emergency contact (name, relationship, phone number and email) who we may contact if we cannot reach you, or if urgent decisions are required relating to the vehicle (e.g., security incident, insurance query, access verification). You confirm you have their permission for us to store and use their details for this purpose.

• Tell us about any known issues or special requirements (e.g., leaks, electrical faults, immobilisers/trackers, low ground clearance, battery isolation, non-standard starting procedure).

• Ensure the vehicle is safe and suitable to store and that you have any insurance you require in place.

• Ensure a valid MOT & Road Tax is in place if you book the vehicle out of storage.

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11) Security & confidentiality

• For security reasons, our storage location and access procedures are confidential. You agree not to share access details without permission.

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12) Additional services

• Additional services (detailing, PPF, transport, servicing coordination, collection/delivery, etc.) are charged separately and quoted in advance where possible.

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13) Late payment (summary)

• If payments become overdue, late fees and/or administrative charges may apply.

• We may suspend access and/or refuse vehicle release until the account is brought up to date.

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14) Lien, retention & non-payment

• If any sums are outstanding, we may retain possession of the vehicle and refuse release until all amounts due are paid in cleared funds.

• We may hold a lien over the vehicle for unpaid storage fees, additional services, late fees, and reasonable recovery costs.

• If an account remains overdue for more than 90 days, we reserve the right to take further steps to recover the debt (including instructing debt recovery and/or taking legal action). Any reasonable costs incurred may be added to the balance due.

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15) Death or incapacity of the client

• If we are notified that the client/vehicle owner has died or lacks capacity, storage fees will continue to accrue unless agreed otherwise in writing.

• We may only release the vehicle to a person who provides appropriate authority (for example, executor/administrator documentation or other written legal authority) and once any outstanding sums are settled (or an agreed payment plan is in place).

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16) Force majeure

• We are not liable for delays or failures caused by events outside our reasonable control (e.g., fire, flood, extreme weather, power failure, pandemic, government action).

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17) Governing law

• These terms are governed by the laws of England & Wales and disputes are subject to the courts of England & Wales.