Last updated: 13 May 2025

This Privacy Policy explains how Lusso Concierge (Group) Ltd collects, uses, and protects your personal data when you interact with us via our website or other communication channels.

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1. Who We Are

Lusso Concierge (Group) Ltd ("we", "us", or "our") provides automotive concierge services including vehicle storage, sourcing, sales, detailing, paint protection film (PPF), and finance introductions. We are committed to protecting your personal information and your right to privacy.

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2. What Information We Collect

We may collect and process the following types of personal data:

• Name, email address, phone number

• Address and vehicle information

• Enquiry or booking details

• Preferences or interests related to our services

• Website usage data through Cookies and analytics tools

• CCTV recordings (at our premises)

• Photographs or media of vehicles in our care

• Payment or invoicing information (if applicable)

 

We collect this data when you:

• Submit an enquiry via our website

• Book or request services

• Subscribe to our mailing list

• Interact with us via email, social media or phone

• Visit our website or our facility

• Grant access to a vehicle or deliver a vehicle to our premises

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3. How We Use Your Data

We use your personal data to:

• Respond to enquiries and provide services

• Manage bookings, accounts and client communications

• Monitor and protect our facility and stored vehicles using CCTV

• Use photographs or media of vehicles for marketing purposes (see section 4)

• Send marketing communications (if you opt-in)

• Improve website functionality and user experience

• Comply with legal and regulatory obligations

We do not sell or share your personal data with other companies for marketing. We may share your data with trusted third parties under strict confidentiality (e.g. finance partners, installers, or service providers).

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4. Photography and Vehicle Imagery

We reserve the right to photograph or film vehicles in our possession for operational, promotional, or marketing purposes. These images may be used on our website, social media platforms, or printed materials to showcase our facility, services, and the types of vehicles we handle.

• Where possible, identifiable personal data (e.g. registration plates) may be obscured or edited.

• If a client specifically requests for their vehicle not to be photographed or published, we will respect that request – please notify us in writing.

• Photography is carried out with full consideration for client privacy, confidentiality, and the premium nature of our service.

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5. Marketing

If you have consented, we may send you updates about our services, offers, or news (e.g. new storage availability, event invitations, or promotions). You can opt out at any time by:

• Clicking "unsubscribe" in any marketing email

• Emailing us at vip@lusso-concierge.com

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6. CCTV Monitoring

Our facility is equipped with CCTV surveillance for security and crime prevention purposes. By visiting or delivering a vehicle to our premises, you acknowledge that CCTV may record you and your vehicle.

• CCTV footage is stored securely and only accessed by authorised personnel.

• It is retained only for as long as necessary for security purposes.

• Footage may be shared with law enforcement if required by law.

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7. Your Rights (UK GDPR)

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or outdated data

• Request deletion of your data (where appropriate)

• Object to or restrict processing in certain circumstances

• Withdraw consent for marketing at any time

To exercise any of these rights, contact us at vip@lusso-concierge.com.

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8. Cookies and Website Tracking

We use Cookies and similar technologies to:

• Track website usage

• Improve site performance and user experience

• Remember your preferences

You can control or delete Cookies via your browser settings. Please note, disabling Cookies may affect website functionality.

More info: www.allaboutcookies.org

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9. Data Security and Storage

We take appropriate security measures to protect your data, including the use of secure servers, encryption where required, and access controls. Your data is stored securely and only for as long as necessary to fulfil its purpose or meet legal obligations.

 

10. Third-Party Links

Our website may contain links to other websites (e.g. partners or service providers). This Privacy Policy applies only to the Lusso Concierge website. We are not responsible for the privacy policies or content of third-party sites.

 

11. Updates to This Policy

We keep our Privacy Policy under regular review. Any changes will be posted on this page. Please check back periodically to stay informed.

Last updated: 13 May 2025

 

12. Contact Us

If you have any questions about this Privacy Policy or the data we hold about you, please contact us:

Email: vip@lusso-concierge.com
Phone: 0113 323 9323