PPF Warranty/Aftercare | Lusso Concierge

PPF Warranty & Aftercare

Lusso Concierge (Group) Ltd ("we/us")

This page summarises warranty and aftercare for paint protection film ("PPF") supplied and/or installed by us for the client ("you"). The specific film used on your vehicle and any applicable manufacturer warranty period will be confirmed in your Aftercare Pack and/or invoice.

1) Two warranties may apply

A) Lusso fitment warranty (workmanship)

We provide a 12-month fitment warranty from the date of installation covering issues caused by installation workmanship (subject to inspection), such as:

Edge lifting (where not caused by impact, washing/pressure washing, chemicals, or misuse)

Significant adhesion failure

Installation-related defects that we deem outside acceptable tolerance

If a valid claim is accepted, our remedy is (at our option) repair, re-fit, or replacement of the affected section/panel.

B) Manufacturer / material warranty (film warranty)

PPF material warranties are provided by the film manufacturer and vary by product. Manufacturer warranties typically cover film defects such as yellowing, cracking, bubbling, or delamination under normal use, subject to the manufacturers terms, exclusions, and any registration requirements.

2) Warranty ownership and transfer (non-transferable)

Unless we confirm otherwise in writing:

The Lusso fitment warranty is provided to the original client who instructed and paid for the installation.

Any manufacturer/material warranty is provided to the original client in line with the manufacturers terms.

Warranties are not assigned to the vehicle and are not transferable to a new owner if the vehicle is sold.

3) Settling / curing period (all PPF installs)

Do not wash the vehicle for 2 weeks after collection where PPF has been installed (whether one panel or full vehicle), as set out in your aftercare pack.

During this period the film and adhesive are settling. Some light moisture/haze may be visible initially and typically improves as it cures.

4) Complimentary 2-week inspection clean (Full PPF only)

For full vehicle PPF installations, we offer a complimentary PPF inspection clean approximately 2 weeks after collection.

This is optional but recommended.

It must be booked in advance.

This visit allows us to inspect edges and film settling and to make minor adjustments where appropriate.

5) Installation concerns / early reporting window

We ask that any installation concerns are raised within 14 days where possible, and ideally at the 2-week inspection (for full vehicle PPF), so we can assess the film while its still in the settling period.

This does not reduce your 12-month fitment warranty, but early reporting helps us resolve issues quickly and avoid preventable damage.

6) What is not covered (examples)

Warranty does not cover:

Stone chips, road debris impact, scratches/scuffs, vandalism, accidents, track damage, or abuse

Damage caused by incorrect washing, harsh chemicals, automatic car washes, or improper decontamination

Damage caused by pressure washing too close and/or directed at film edges

Normal wear and tear consistent with mileage/usage

Issues caused by pre-existing defects or prior paint/body repairs (see below), except where caused by our negligence

7) Previous paintwork / body repair (important)

If a panel has been resprayed, smart-repaired, or has non-factory paint, there is an increased risk of paint failure during preparation, installation, or future film removal. Some defects are not visible until the vehicle is washed, decontaminated, machine-polished, or film is applied/removed.

You must tell us about any known prior paintwork/repairs before installation. We are not responsible for failure of pre-existing or non-factory paint/repairs unless caused by our negligence.

8) How to make a claim

To make a claim, contact us with:

Your name and vehicle registration

Installation date
Original invoice number

Photos/video of the issue

A brief description of when/how it occurred

We may need to inspect the vehicle before confirming coverage. Where a manufacturer warranty applies, we may assist with the claim process, but the final decision may sit with the manufacturer.